What if my phone is lost or stolen?

If your phone is lost or stolen, contact Customer Care at 1-866-CINGULAR right away to suspend your wireless service and protect yourself against unauthorized charges. In the case of a stolen phone, we suggest that you report the theft to the Police and obtain a Police Report Number. You are responsible for any charges incurred until the phone has been reported stolen to AT&T Wireless.

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Why isn't my phone working?

First, make sure your phone is turned ON and your battery or other power supply is charged and functioning properly. Second, make sure the area you are calling from provides cellular coverage and a good cellular signal. Third, make sure you are dialing correctly. Ongoing technical problems can indicate a problem with your phone equipment. If a problem persists, contact the dealer who activated your service to request a diagnostic check. Most equipment manufacturers offer a 12-month warranty from date of purchase. If you have just received your phone and need to activate, please follow the instructions enclosed with your shipment.

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What if I move?

If you move to another city with AT&T service, we would love to make it easy on you.
Call 1-866-CINGULAR for assistance.

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What if I suspect fraudulent usage on my account?

If you discover usage on your bill that you do not recognize and suspect fraudulent activity, contact Customer Service immediately at 1-866-CINGULAR. A Customer Service Representative can assist in identifying the problem, help in determining any restitution and offer suggestions to prevent further fraud from occurring.

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My usage is different from the rate plan I chose. Can I change it?

My AT&T Store understands your needs as a customer can change, and we want to ensure that the rate plan you are using meets your needs. Please contact us at 1-800-997LINK(5465) to discuss your usage, and we can help find a rate plan to best meet your needs (certain restrictions may apply).

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Can I upgrade or replace my existing phone?

Wireless technology is rapidly changing and improving. AT&T Wireless understands your need to utilize the latest technology with your wireless service. Cingular Wireless is happy to assist you in the process of choosing and activating a new phone on your line of service. Note: Certain restrictions may apply. Please contact us at 1-800-997-LINK(5465) to determine eligibility. For more details about the Cingular upgrade program, see the "Our Guarantee" section of this site.

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